Contact us
We read everything that comes in. Use the form at the bottom of this page and it reaches the right person automatically — or email the address that matches what you need.
Talk to us
| info@shobizapp.com | |
| Phone | (424) 234-9134 |
| VaultWiz LLC (dba ShoBiz), 30 N Gould St Ste 5170, Sheridan, WY 82801, United States |
Where to send what
Everything reaches info@shobizapp.com — adding the subject line below routes it correctly and gets you a faster answer.
| What you need | Subject line | What to include |
|---|---|---|
| Support — something is broken or confusing | Support | What you were doing, what happened, and what you expected. A screenshot helps enormously. |
| Sales — plans, pricing, a demo, migrating in | Sales | Your business, roughly how many users, and what you are trying to replace. |
| Billing — invoices, plan changes, payment problems | Billing | The account email and the invoice or charge in question. |
| Privacy request — access, correction, deletion, export | Privacy Request | The email address on the account. We verify identity before acting. |
| Privacy appeal — we declined a request | Privacy Appeal | Why you think the decision was wrong. |
| Security — you found a vulnerability | Security | Steps to reproduce and impact. See our Security page for safe harbour terms. |
| Report abuse — misuse of the platform | AUP Report | What you saw, where, and when. See the Acceptable Use Policy. |
| Messaging abuse — unwanted texts sent through us | Messaging Abuse | The sending and receiving numbers, the message, and the date and time. |
| Data processing / DPA — sub-processors, audits | DPA | Your business name and what you need. |
| Arbitration opt-out — within 30 days of accepting | Arbitration Opt-Out | Your name and the account email. See Terms of Service §20.5. |
| Press | Press | Your outlet, the angle, and your deadline. |
When you will hear back
| Type | Target |
|---|---|
| Support | 1 business day |
| Sales and billing | 1 business day |
| Security reports | Acknowledged within 3 business days |
| Privacy requests | Within 45 days, as the law requires — usually much sooner |
| Abuse reports | Investigated on receipt; urgent safety issues immediately |
We are a small team in US business hours (Pacific). If something is genuinely urgent, put URGENT in the subject line and say why.
For an emergency or an immediate threat to life, contact your local emergency services. We are not an emergency service and cannot respond that way.
I'm a client of a business that uses ShoBiz
If a company manages your records using ShoBiz — your loan application, documents, or appointments — contact that company directly. They control your data; we host it for them.
If you have asked them and cannot get a response, write to us with subject line Privacy Request and we will help you reach them. What we cannot do is change or delete their records without their instruction. Our Privacy Policy explains why, and the Data Processing Addendum sets out the roles.
Before you write
A few answers that come up often:
- Cancelling? Use the cancellation control in your account settings. It stops the next renewal and you keep access to the end of the period you have paid for.
- Stopping texts? Reply STOP to any message. Reply HELP for help.
- Stopping marketing email? Use the unsubscribe link in any marketing message. Account and security emails continue while your account is open.
- Forgot your password? Use the reset link on the sign-in page.
- Locked out with two-factor on? Use one of the backup codes you saved at enrolment. If those are gone too, write to us with subject line
Supportand we will verify your identity before restoring access.
VaultWiz LLC (dba ShoBiz)
30 N Gould St Ste 5170, Sheridan, WY 82801, United States
info@shobizapp.com · (424) 234-9134