Help Center
Most questions have a quick answer. Start here, and if you do not find it, write to us — a real person reads every message.
Start here
| Frequently asked questions | Browse the FAQs — plans, users, businesses, and how the platform works |
| In-app help | Look for the ? button inside the app. Help is contextual, so it shows guidance for the screen you are actually on. |
| Guides | Step-by-step walkthroughs for setting things up |
| Email support | info@shobizapp.com, subject line Support |
| Phone | (424) 234-9134 during US business hours (Pacific) |
Quick answers
I forgot my password. Use the reset link on the sign-in page. The link is single-use and expires, so request a fresh one if it has been sitting in your inbox.
I'm locked out and two-factor is on. Use one of the ten backup codes you saved when you enrolled. If those are gone too, email us with subject line Support — we will verify your identity before restoring access, which takes a little time but exists to protect you.
How do I cancel? Use the cancellation control in your account settings. It stops the next renewal, and you keep access until the end of the period you have already paid for.
How do I stop marketing emails? Use the unsubscribe link in any marketing message. Account and security emails continue while your account is open, because they are part of operating it.
How do I stop text messages? Reply STOP to any message. Reply HELP for help.
Can I run more than one business? Yes. One login can own or operate unlimited businesses, each with its own branding, users, data and settings, and you switch between them in one click.
Do I have to use all of it? No. Turn on what you need and ignore the rest.
How do I get my data out? Export from within the Services at any time. Your data is yours — see the Privacy Policy.
How do I turn off AI features? Business Settings → Privacy & AI. Switching it off stops every AI feature from processing that business's data, including ones added later.
Getting support that actually helps
We can usually solve something on the first reply if the message includes:
- What you were trying to do
- What happened instead — the exact error text if there was one
- Where — which page or screen, and the URL if you have it
- When it happened, roughly
- A screenshot if anything visual is involved
Please do not send passwords, full Social Security numbers, or full account numbers. We will never ask for your password, and we do not need it to help you.
Response times
| Support | 1 business day |
| Billing | 1 business day |
| Security reports | Acknowledged within 3 business days — see Security |
| Privacy requests | Within 45 days as the law requires, usually much sooner |
We are a small team working US business hours. If something is genuinely urgent, put URGENT in the subject and tell us why.
I'm a client of a business that uses ShoBiz
If a company manages your records using ShoBiz — your application, documents or appointments — contact that company directly. They control your data; we host it for them. We cannot change or delete their records without their instruction.
If you cannot reach them, write to us with subject line Privacy Request and we will help you make contact.
Something else
- Report a bug or abuse: Acceptable Use Policy
- Report a security vulnerability: Security — we offer safe harbour for good-faith research
- Unwanted texts sent through the platform: subject line
Messaging Abuse - Everything else: Contact us
VaultWiz LLC (dba ShoBiz)
info@shobizapp.com · (424) 234-9134